Training and Development Courses

Learn New Skills and Develop Business Acumen with Bramwell Partners & The Change Lab

Bramwell Partners are considered the compliance professionals. From human resources, workplace health & safety to quality management.

In our many years of small business, we identified one of the key challenges facing small business was the need for systemisation and documentation of the businesses processes that will take them to the next level. Together we saw that compliance issues for all businesses were ever increasing. Our experiences resulted in the decision to focus on assisting small to medium businesses.

We identified our strengths and developed the service offerings of Bramwell Partners around these. Our focus is to provide services to businesses that not only add value, but are within the budgetary restraints of small business.

Visit our EventBrite profile for more information on course availability or get in touch with us on (07) 3630 5695 to request any of our training and development courses for your organisation today.

Available Courses

Time Management

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered will include:

Time management strategies: Planning processes, Exercising conscious control of time spent on specific activities
The 5am Club
The careful art of delegation
Recognising your procrastination habits
How to get your inner cheerleader working

On completion of the course attendees will have an improved understanding on how to increase effectiveness, efficiency, and productivity.

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

Telephone Skills

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered include:

Company Policy

Understanding best practice with your company
Utilising company resources during and after a call ie CRM

Incoming Calls

How to practise active listening to ensure you are meeting the caller’s expectations
How to build rapport with the caller

Outgoing Calls

How to practice assertiveness to achieve the purpose of your call

Scripts

The Power of a Script
The importance of making the script your own

How to ‘finish’ a call

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

Assertiveness

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered include:

How to be assertive without being aggressive
How to assert your point of view or rights without threatening someone else’s rights or point of view
How to be assertive without being submissive
Developing behaviours that provide you with the ability to confidently make a statement

Upon completion of the course attendees will have strategies they can immediately implement in their relationships and interactions with others.

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

Scripts

The Power of a Script
The importance of making the script your own

How to ‘finish’ a call

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

Active Listening

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered include:

How active listening can improve your effectiveness at work and at home
Strategies for improving your retention of information and demonstrating comprehension
Understanding the difference between active listening and other techniques such as reflective listening or empathic listening.

Upon completion of the course attendees will have strategies they can immediately implement in their relationships and interactions with others.

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

Training and Development Courses